Return Policy

TeknoMandos Nerdery Return Policy

Thank you for choosing TeknoMandos Nerdery. We strive to provide you with high-quality products and excellent customer service. This return policy is designed to outline the guidelines and procedures for returning items purchased from our store. Please read this policy carefully before initiating a return.

Returns Eligibility:
Buyer's Remorse: At TeknoMandos Nerdery, we do not accept returns for buyer's remorse. We encourage customers to thoroughly review their purchase decisions before completing the order. We provide detailed product descriptions, images, and specifications to assist you in making an informed choice.

Damage or Defective Items: We understand that sometimes products may arrive damaged or with defects. In such cases, we offer returns provided the customer can provide photographic evidence of the damaged goods. We are committed to rectifying any issues caused during the shipping process or due to manufacturing defects.

Return Process:
Notification: To initiate a return for damaged or defective items, please contact our customer support team within 7 days from the date of product delivery. You can reach us via email and provide your order number, a detailed explanation of the issue, and photographic evidence of the damaged goods.

Verification: Our customer support team will review your return request and the accompanying evidence. We may request additional information or images, if necessary, to better assess the situation. Please ensure the photographs clearly depict the damage or defect.

Approval or Denial: Once your return request has been evaluated, we will notify you of the decision via the same communication channel through which you initiated the return request. If approved, we will provide you with further instructions on how to proceed with the return.

Refund or Replacement:
Refund: If the return is approved, we will initiate the refund process. The refund will be issued to the original payment method used during the purchase. Please note that the refund may take 5-7 business days to reflect in your account, depending on your bank or credit card company.

Replacement: In the event that the damaged or defective item is out of stock or no longer available, we will offer you the option of a replacement item of equal value. If you choose not to receive a replacement, a refund will be provided.

Non-Eligible Returns:
Wear and Tear: Returns will not be accepted for items that have undergone normal wear and tear or have been mishandled by the customer.

Final Note:
Our return policy is subject to change without prior notice. It is your responsibility to review the policy before making a purchase. We reserve the right to deny any return that does not meet the eligibility criteria outlined above.

If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer support team. We are here to assist you.

Thank you for your understanding and cooperation.


TeknoMandos Nerdery